New Portal Frequently Asked Questions
General Information
What is the new member portal?
Aurora's new member portal is an upgraded version of the current portal designed to make it easier for you to manage your KiwiSaver investment, track performance, and access important documents securely - all in one place.
Why is the portal being upgraded?
The upgrade allows us to offer you a more user-friendly experience, enhanced features, and better tools for managing your KiwiSaver investment. It’s also built to adapt to future needs, so we can continue improving over time.
When will the new portal go live?
The new portal will officially launch on Tuesday 25th February. If you're an Aurora member, you'll receive notifications closer to the launch date with everything you need to get started.
Will my login details change?
Yes, when you have clicked on the unique link emailed to you, you will be asked to set up a new password. Step-by-step details for this can be found below.
Access and transition
How do I access the new portal?
From Tuesday 25th February, click on the link emailed to you to access the new portal.
(If you’re logging in from our website, you will need to select ‘Forgot password’ and follow the prompts.)Set up your password- follow the recommended guide to ensure the password is strong.
Return to the login page.
Login with your email and newly created password.
What devices can I use to access the portal?
The portal is accessible on desktop, tablet, and mobile devices. It’s optimised for modern browsers like Mozilla Firefox, Google Chrome, Microsoft Edge, and Safari.
Will all my previous information still be available?
Yes, all your KiwiSaver account details, historical data, and investment performance will transfer seamlessly to the new portal.
What happens to the old portal?
The old portal will be phased out shortly after the new one goes live. You’ll have access to the old portal up until Tuesday 25th February, after which you’ll need to use the new platform.
Will there be an app?
We're excited to share that a mobile app is on the way. Stay tuned for further updates on this.
Features
What new features does the portal offer?
When you log in to the new portal, you’ll have access to all the features you’re used to, along with some exciting new additions to enhance your experience. These include:
A sleek, modern dashboard that makes it easier to view your KiwiSaver investment and track your transactions
New tools and resources to help you take control of your account
Improved insights and metrics, providing a clearer picture of your investment performance
Can I update my personal details in the portal?
You will be able to update your personal details in the portal at a later date. Stay tuned for further updates on this.
Will I receive notifications through the portal?
Notifications to receive updates and account-related alerts is launching at a later date. Stay tuned for further updates on this.
Support
What if I have trouble accessing the portal?
If you encounter any issues, our support team is here to help. Contact us at portalsupport@aurora.co.nz or call our Client Care team at 0800 242 023.
Is there a guide for using the new portal?
Yes, we’ve created a step-by-step user guide. You can view the guide here.
Can I provide feedback about the new portal?
Absolutely! We’d love to hear your thoughts and any suggestions for future features. Feel free to email us your feedback at hello@aurora.co.nz.
Got a question we haven’t answered?
Portal Queries
Our team is here to assist you! Please fill out our form, and one of our team members will get in touch with you shortly.