Portal frequently asked questions

Aurora’s new member portal is an upgraded version of the current portal designed to make it easier for you to manage your KiwiSaver investment, track performance, and access important documents securely – all in one place.

The upgrade allows us to offer you a more user-friendly experience, enhanced features, and better tools for managing your KiwiSaver investment. It’s also built to adapt to future needs, so we can continue improving over time.

The new portal will officially launch on Tuesday 25th February. If you’re an Aurora member, you’ll receive notifications closer to the launch date with everything you need to get started.

Yes, when you have clicked on the unique link emailed to you, you will be asked to set up a new password. Step-by-step details for this can be found below.

1. From Tuesday 25th February, click on the link emailed to you to access the new portal.

   (If you’re logging in from our website, you will need to select ‘Forgot password’ and follow the prompts.)

2. Set up your password- follow the recommended guide to ensure the password is strong.

3. Return to the login page.

4. Login with your email and newly created password.

After the above set up, you can login from my.aurora.co.nz or from the ‘login’ button displayed at the top of the website.

The portal is accessible on desktop, tablet, and mobile devices. It’s optimised for modern browsers like Mozilla Firefox, Google Chrome, Microsoft Edge, and Safari.

Yes, all your KiwiSaver account details, historical data, and investment performance will transfer seamlessly to the new portal.

The old portal will be phased out shortly after the new one goes live. You’ll have access to the old portal up until Tuesday 25th February, after which you’ll need to use the new platform.

We’re excited to share that a mobile app is on the way. Stay tuned for further updates on this.

When you log in to the new portal, you’ll have access to all the features you’re used to, along with some exciting new additions to enhance your experience. These include:

• A sleek, modern dashboard that makes it easier to view your KiwiSaver investment and track your transactions

• New tools and resources to help you take control of your account

• Improved insights and metrics, providing a clearer picture of your investment performance

You will be able to update your personal details in the portal at a later date. Stay tuned for further updates on this.

Notifications to receive updates and account-related alerts is launching at a later date. Stay tuned for further updates on this.

If you encounter any issues, our support team is here to help. Contact us at portalsupport@aurora.co.nz or call our Client Care team at 0800 242 023.

Yes, we’ve created a step-by-step user guide. You can view the guide here.

Absolutely! We’d love to hear your thoughts and any suggestions for future features. Feel free to email us your feedback at hello@aurora.co.nz.